BI receives 1,641 complaints since August

Republika/Prayogi
Bank Indonesia's building in Jakarta (illustration)
Rep: Friska Yolandha/Mutia Ramadhani Red: Yeyen Rostiyani

REPUBLIKA.CO.ID, MAKASSAR - Bank Indonesia (BI) has received 1,641 complaints on payment system since August 1, 2013, or since the central bank established a consumer protection division for payment services.

Director of Payment System Policy and Oversight Department in BI, Ida Nuryanti said that most of incoming calls requested for informations, while the rest were complaints over credit cards' problems.

"Our call center at 500 131 received so many calls and rise 172 percent per month," Nuryanti said recently.

BI launched a payment service center in second half of 2013 due to the transition of banking supervision from BI to Financial Services Authority (OJK). Consumer protection system includes some instruments, such as transfer of payment, withdraw funds, transfer activities, up to plastic cards (debit and credit card) payment and deposits. Banking consumers are asked to care about payment system, especially by using plastic cards. 

 
Berita Terpopuler

Abu Ubaidah: 100 Kendaraan IDF Hancur dalam 10 Hari

Dunia Serukan Boikot, tapi Masih Saja Ada yang Beli KFC dan McD di Sekitar Masjid Nabawi

BEM SI: Masalah UKT Buntut dari Aturan Mendikbudristek

Israel tak Henti Lancarkan Serangan Udara, Empat Jurnalis Gugur di Gaza

Sudah 8 Tahun Berlalu, Mengapa Tersangka Pembunuh Vina Masih Ada yang Belum Tertangkap?

KPK Sita Dokumen dan Bukti Elektronik Saat Geledah Rumah Adik SYL

Tak Hanya yang Lewat Laut Merah, Semua Kapal Menuju Israel Jadi Target Houthi

Kisah Nyata Viral 'Jin Poli Gigi' Dijadikan Film Horor Thriller, Baim Wong Sutradaranya

Dewan Pers: RUU Penyiaran Upaya Kesekian Kali Berangus Kebebasan Pers di Indonesia

Hamas: Selama Apapun Agresi Israel, Kami akan Lawan